Pickup and Delivery
In-Store Pickup
In-store pickup is free for all items, including bikes, oversized products and special orders. Most orders of in-stock items will be ready for pick up within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
A photo ID and the credit card used for your order is required at time of pickup to verify your purchase.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Shipping in Edmonton and Canada
Local and Canada-wide shipping is available for most apparel, parts and accessory items.* Orders typically ship within 2 business days of being placed. If your item is a special order, we'll get it packaged up and sent off to you when it arrives to our store. We will let you know when your item is on its way and will send you a tracking number. You can expect your package to be in transit for 2-7 business days, depending on where you are located. Due to our dealer agreements, most bikes we sell are not eligible for shipping.
Shipping Fees For Online Orders**
| Order Amount | Standard Shipping Fee |
| Under $150 (before tax) | $20.00 |
| $150 or more (before tax) | Free |
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
*If you are in Yukon, Nunavut or Northwest Territories get in touch to discuss shipping options. We can likely organize getting gear to you, with fees determined based on your location and the size and weight of the items.
**These fees, including free shipping, apply to online orders only. For orders made through phone or email, shipping and handling charges apply and depend on the specific weight, dimensions and shipping needs of the item(s) ordered. Please call us for more information.
Sorry, but we do not ship outside of Canada!
Store Policies
Returns
If there’s a problem with a product that you purchased from us, please bring it back. We will refund the original purchase amount within 14 days of your purchase for items returned in new condition or that are defective. Merchandise that appears used will not be accepted for return. Special order items may also be subject to a restocking fee (minimum 15% of total purchase price). Note that bikes, helmets, chamois-style bike shorts and discounted items are not refundable.
You may also ship an item back to us if it is defective or not to your satisfaction. Send returns via courier or insured Canada Post (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will not be accepted.
Labour fees, such as custom wheel builds or other services, are non-refundable.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.